Member Services Consultant - Position Vacant Print E-mail

Member Services Consultant – Scoutlink Support

Fixed Term Position – 12 Months

Sydney Olympic Park



Scouts Australia NSW is seeking a friendly, IT-savvy, customer-focused Help Desk Support person with fine attention to detail to join our Member Services Team for 12 months from February 2016.

This role represents the critical front line between the Scouts NSW State Office and Members of the Scouts Association.

Using ScoutLink (our new web-based Membership system), the role provides a broad spectrum of services to our volunteer Members.

In this position, you will:

  • Guide Members in the correct use of ScoutLink
  • Solve their business and technical problems and resolves complaints
  • Advise Members with respect to day-to-day issues in all aspects of Membership administration, training, awards and regulations
  • Provide competent administrative support in all of these matters

The role requires sound IT knowledge, exceptional customer service skills and attitudes, attention to detail, and the technical skill, resourcefulness and learning orientation to find solutions to Member problems using ScoutLink, the web, colleagues and other resources.

The successful applicant will have:

  • At least two years experience in a similar role
  • A knack for dealing with people (as they will be required to guide Members to use ScoutLink correctly, analyse and resolve issues)
  • A keen eye for detail
  • Some degree of flexibility regarding work hours
  • The ability to accept new challenges

Although not essential, knowledge of Scouting or experience as a member of Scouts NSW would be considered favourably.

If this sounds like you, and you take pride in getting the job done well, this is a great opportunity not to be missed. 

For further information, please contact:

Wanda Whittaker

02 9735 9000

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Applications close Friday 5 February 2016.


Scouts NSW

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