Meet the Team – State Service Centre

Scouts NSW State Office is responsible for supporting the business of Scouting, ensuring the framework is in place for thousands of young Australians to grow and develop through adventure and activity.

The office consists of numerous business units including the Chief Executive's Office, Child Safety and Risk, Operations, Marketing and Communications, IT, Project Management and Property. Together, its goal is to maintain a healthy business side to Scouts NSW so that members can continue to enjoy the organisation that has been putting smiles on faces since 1908.


Carolyn Campbell

Carolyn Campbell joined Scouts NSW as CEO in January 2022. She brings more than 25 years’ experience at executive level roles to the position. She was a visionary leader for 15 years at Netball NSW where she grew the appeal of netball at both grassroots and elite levels. Under her guidance, Netball NSW saw exceptional growth in membership and participation. More recently, she was Interim CEO of Basketball Australia. Her depth of experience with Not-for-Profit organisation and outdoor recreation is also reflected in her position as Chair of Sport NSW.

Chief Executive's Office

The Chief Executive's Office is responsible for supporting the Chief Executive Officer and Chief Commissioner of Scouts NSW. The Office coordinates State-level events including the Annual General Meeting, Chief Commissioner's Council and Commissioner's Conference, and is responsible for management of the State Office.

Gabie Thompson 
Executive Assistant to the CEO

Leisha McCarthy 
Executive Assistant to the Chief Commissioner

Emily Thompson 
Admin & Office Support

Contact the Chief Executive's Office here.

Youth Protection & Historic Matters

The Child Protection Department coordinates Child Protection and Behavioural Management Issues, and develops and champions the Scouts NSW Child Safety Policy and Procedures. The WHS/Risk Department coordinates compliance, incident and hazard reports, asbestos management, WHS site audits, support for volunteer ScoutSafe Team and Risk Management.

Tracey Hansford
Senior Research Officer

Renay Kaloudis
Assistant to the Research Officer

Bill Barnes
Child Protection & Issues Management Coordinator

Alison Higginbottom
Youth Protection & Issues Management Assistant

Contact the Child Protection or Risk teams here.

To report a Child Protection Matter click here.

To report a Behavioural Management Matter or Breach of the Code of Conduct click here.


The Chief Financial Officer is responsible for building on the spirit of our grass roots volunteers, who keep finding a way to safely deliver programs for so many who have needed them through unprecedented hardships.

Chief Financial Officer

Finance Services

Finance is responsible for the strategic and operational aspects of financial planning and management, including insurance, procurement, budgeting, taxation, audit, payroll, and financial accounting.

James Goodman
Management Accountant

Neelam Jain
Assistant Financial Accountant

Saeed Saund

Edmund Teperski
Project Accountant

Contact the Finance team here.

Member Services

Member Services coordinates membership awards, membership invoicing, forms and membership data processing, and is responsible for travel, hotel and vehicle bookings.

Melanie Dimmock
Member Services Coordinator

Lyn Mann
Member Services Consultant

Knar Nalbandian
Member Services Consultant

Contact the Member Services team here.

IT Support

The IT Support team provides IT and admin support to members of Scouts NSW, including assistance with teleconferencing, preparing reports, ScoutLink access and email registration and functionalities.

Michael Conyngham
Business Systems Manager

Dick Lai
IT Support Officer

Chris Boos
IT Tech Services

Mamta Sharma
Business Systems Officer

Contact the IT team here.

Training Services

Training Services is responsible for the management of training records, administration of leader training, wood badges, e-learning, and Adventurous Activity training. The team also manages accredited qualifications, as well as administering the Youth Safe Advocate training.

Melissa Bannon
Training Coordinator (Acting)

Chelsea Chen
Training Services Consultant

Melissa Englert

Contact the Training Services team here.

Marketing and Communications 

Marketing and Communications is responsible for the management and coordination of marketing, corporate communications, brand, media, digital media, publications and events. The team is also responsible for administration of government and philanthropic grants for Scouts NSW and Scout Groups, including the Community Building Partnership Grants.

Janet McGarry
Head of Marketing and Communications

Miriam Mercer
Senior Marketing & Communications Officer

Marketing & Communications Assistant

Natalie Castellanos
Grants Administration Assistant

Contact the Marketing and Communications team here.


Property is responsible for the high level management of, and input to, the procedural practice and strategic direction of the State property portfolio.

Brett Clarke
Head of Property

Property Projects Manager

Brian Warters
Property Manager

Bruce Retallick
Property Officer

    Contact the Property team here.

Commercial Activity Centres

Lisa Penson
Commercial Manager

Photograph of David Miller

David Miller
Engagement Manager

Contact the Commercial Activity Centres team here.