ScoutHub

At the beginning of each Trek, all existing members are emailed a unique Group Portal link to follow to complete registration.

If you don’t receive the email, visit the ScoutHub group finder here. Then, type in the suburb or postcode where your Group is located and click the blue register button. Follow the prompts to re-register and pay your fees.

If you have multiple appointments at a Group level, you will need to register to each Group or Formation you are associated with.

For Rover Scouts and Fellowship Members who are also Leaders, you will need a discount code to proceed with your registration. Please ensure you have this code ready before starting registration.

If you have multiple appointments at different levels (eg at Group and Region level),  you will only need to register once to the Group and your higher appointment will apply automatically.

When you hear ‘Trek 1’ or ‘Trek 2’ – we are referring to a Scouting billing period.

Trek 1 of 2024 – is the billing period from January-June.
Trek 2 of 2024 – is the billing period July 2024 to April 2025.

Members will have more access to their own information in ScoutHub – with the ability for members (or their guardians) to edit key contact information themselves. This was not possible in the previous system, and we are excited to give members more access to their own information.  

Members who are already supported through our Family Support Fund can speak to their Group Leader or our Member Experience Team for more information on obtaining relevant discount codes and completing their registration.  

More information on Family Support Fund can be found here – https://www.scoutsnsw.com.au/info-for-parents/family-support

No – each member must be registered and paid individually. This allows confirmation of individual details, redemption of individual vouchers or discounts, agreement to terms and conditions and payment allocated to individual members.  

Family members can be linked within the system to be viewed through one login, however registration and payment is still completed individually.  

Existing members can log in to ScoutHub to edit their contact details or view previous invoices and payments. This is your account page.

To register for a new Trek you DO NOT need to be logged in. You need to visit your unique Group ScoutHub Portal registration page and click ‘returning member’. This is the registration page.

As a cloud-based, integrated membership and billing system, ScoutHub comes with inbuilt website functionality. Each Group will start with a simple landing page that will act as a portal initially, in Stage 1 of the roll-out only for: 

• Registering and renewal of memberships with online payment capability   
• Updating member details via self-serve feature 

From Stage 2, additional features will be available for Groups to use, including: 

• Register for a Scouting event 
• Hire out a local Scout Hall  
• Transition from initial ‘landing page’ to full Group websites, to provide additional functionality and ensure a consistent brand image across the State 

‘Champions’ are volunteers from within Scouts NSW who were selected to provide additional support and expertise to other members and Groups on the functionality and implementation of ScoutHub.

Champions are trained by RevSPORT and support in a train-the-trainer approach. 

Approximately 30 ‘early adopters’ volunteered representing all regions, to trial and provide input and feedback before the system launches to the wider Scouting community. ‘Early Adopters’ will undergo training during April and have access to the system for approximately 3 months prior to full system launch to all remaining groups in July. 

Yes – ScoutHub is being implemented in order to make things simpler, and will eventually streamline and replace the functionality provided by ScoutLink and Operoo. However, there will be a cross-over period where multiple systems may be live simultaneously. These changes will be gradual as more functionality in ScoutHub is turned on in stages, and we will keep members updated on progress of different areas as they occur.  

No. Those with the appointment of Honorary Commissioner will be re-registered by our Member Experience Team, and are not required to re-register themselves.

Project updates have been regularly provided in our monthly editions of Leader News.

From early June, Group Leaders will receive information packs to support them to communicate to their Leaders and Parents in anticipation of the launch in July.
From mid-late June, Leaders and Parents will receive information on what steps they will need to take, when registration opens in July.

All existing members will also receive an email in early July with steps required for Trek 2!