
All members (youth and adults) are required to register via our membership and billing platform - ScoutHub.
What is ScoutHub?
ScoutHub is an online platform which combines billing and member registration for our youth and leaders. ScoutHub pushes accurate member data to other systems across Scouts NSW and Scouts Australia, including ScoutEvent, OnDemand Training, Scouts | Terrain and Operoo.
The system is powered by revSPORT, a technology platform that’s widely used across volunteer and member organisations such as Softball, Sailing and Water Polo.
When did ScoutHub launch?
Launch Day - July 1 2023. Outlined below are the features that will be delivered as part of the project.
Any questions?
ScoutHub administrator support, contact ScoutHub@nsw.scouts.com.au
Member registration support, contact memberservices@nsw.scouts.com.au
What training is available?
Initial system training will be provided by revSPORT to our Member Experience Team and project 'Champions' (throughout April 2023). ScoutHub Champions are available to support with both initial training to Group Admin Representatives and ongoing questions to guide and support you.
Visit the ScoutHub Teams Channel for training documents, FAQs, and more.
Ongoing training can be requested through your Region Office and conducted by a ScoutHub Champion.
ScoutHub FAQs
At the beginning of each Trek, all existing members are emailed a unique Group Portal link to follow to complete registration.
If you don’t receive the email, visit the ScoutHub group finder here. Then, type in the suburb or postcode where your Group is located and click the blue register button. Follow the prompts to re-register and pay your fees.
If you have multiple appointments at a Group level, you will need to register to each Group or Formation you are associated with.
For Rover Scouts and Fellowship Members who are also Leaders, you will need a discount code to proceed with your registration. Please ensure you have this code ready before starting registration.
If you have multiple appointments at different levels (eg at Group and Region level), you will only need to register once to the Group and your higher appointment will apply automatically.
When you hear ‘Trek’ – we are referring to a Scout registration and billing period.
Trek 2025 refers to the period April 2025-March 2026 (inclusive).
Members will have more access to their own information in ScoutHub – with the ability for members (or their guardians) to edit key contact information themselves. This was not possible in the previous system, and we are excited to give members more access to their own information.
Members who are already supported through our Family Support Fund can speak to their Group Leader or our Member Experience Team for more information on obtaining relevant discount codes and completing their registration.
More information on Family Support Fund can be found here – https://www.scoutsnsw.com.au/info-for-parents/family-support
No – each member must be registered and paid individually. This allows confirmation of individual details, redemption of individual vouchers or discounts, agreement to terms and conditions and payment allocated to individual members.
Family members can be linked within the system to be viewed through one login, however registration and payment is still completed individually.
Existing members can log in to ScoutHub to edit their contact details or view previous invoices and payments. This is your account page.
To register for a new Trek you DO NOT need to be logged in. You need to visit your unique Group ScoutHub Portal registration page and click ‘returning member’. This is the registration page.
As a cloud-based, integrated membership and billing system, ScoutHub comes with inbuilt website functionality. Each Group will start with a simple landing page functioning as a registration portal, and can upgrade to a full website when ready.
‘Champions’ are volunteers from within Scouts NSW who were selected to provide additional support and expertise to other members and Groups on the functionality and implementation of ScoutHub.
Champions are trained by RevSPORT and support in a train-the-trainer approach.
Approximately 30 ‘early adopters’ volunteered representing all regions, to trial and provide input and feedback before the system launches to the wider Scouting community. ‘Early Adopters’ will undergo training during April and have access to the system for approximately 3 months prior to full system launch to all remaining groups in July.
Yes – ScoutHub is being implemented in order to make things simpler and has replaced ScoutLink as the source of truth for member information (including contact information, payment status, and more). ScoutHub is now the primary data driver for other technologies across Scouting including ScoutEvent, Operoo, Scouts | Terrain, and On Demand Learning.
No. Those with the appointment of Honorary Commissioner will be re-registered by our Member Experience Team, and are not required to re-register themselves.