If a member opts into a payment plan, will they receive new invoices for each instalment?
No – each member will receive one invoice for the State Membership Fee per year. If a member opts in to a payment plan, the […]
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How do Groups manage new members starting Scouts before 1 April?
New members who join before 1 April will have their one-off joining fee and backdated Quarter 4 2020 fee included in the invoice Scouts NSW […]
My Group offers discounts to our members, particularly to larger families. Will we be able to continue this?
Each member will be directly billed the full amount of the State Membership Fee and will be responsible for paying this amount. However, where a […]
Is the parent’s email address in ScoutLink the same as the email address they enter in CareMonkey/Operoo?
The email addresses parents/guardians enter into Operoo (formerly known as CareMonkey) are synced to their child’s ScoutLink records daily. We encourage families to keep their […]
As a Group Leader, will I be able to check the ‘financial’ status of members in my Group?
Yes, Group Leaders/FAOs will be able to check their members’ financial status. This will be listed in each member’s ScoutLink record under the ‘Invoices’ tab. […]
How long do I have to pay my State Membership Fee invoice?
Members have 30 days from the invoice issue date to pay the invoice or to enter into a payment plan. At Day 30, a reminder […]
What happens if a member currently has their State Membership Fee covered by a support fund?
Members who receive assistance through the Family Support Fund will still receive their invoice. They will then forward this invoice to their Group for payment.
How does the process cater for Active Kids vouchers?
Active Kids Vouchers can be used towards the cost of the State Membership Fee. There are some State government restrictions though (they can only be […]
If a member enters a payment plan, will they receive an instalment notice for each instalment?
Yes, the member will receive an automated email reminder prior to their next payment instalment date.
How will the invoice be issued?
The State Membership Fee invoice will be issued to members directly via email. For youth members, the invoice will be sent to their parent’s email […]
